Woolworths Rewards app Terms and Conditions

When accessing this app, Woolworths Group Limited (ABN 88 000 014 675) (“Woolworths”, “us” or “we”) please need you to be aware of the following product and service specific information:

1. General

1.1. The Woolworths Rewards app is an application where you can view your Woolworths points  balance, browse specials, see and activate your Rewards Offers and use or access other Member Benefits as advertised on the app.

1.2. Please read these terms and conditions before accessing or using the app. If you are under 18 years of age, then you must obtain your parent or guardian’s consent before accessing and using the app.

2. Your agreement to the terms and conditions

2.1. By accessing and using the app, you are agreeing to these terms and conditions as amended from time to time, including the Woolworths Rewards Terms and Conditions (available at https://www.woolworthsrewards.com.au/terms.html). 

3. Registration

3.1.To use this app, you must have completed registration as a Woolworths Rewards member via the Woolworths Rewards website (www.woolworthsrewards.com.au) and app-specific registration requirements. Any personal information that you give us will be held and used by us in accordance with the Woolworths Rewards collection notice referred to in clause 8 below. Customers in Tasmania cannot register to become a Rewards member.

3.2. You may not have more than one active app account. While you can at any time delete this app, please note that you can update or terminate your Rewards account only through the Woolworths Rewards website. 

3.3. If you choose to use a workplace email address for your Rewards account and accordingly to access the app, then you are solely responsible for ensuring that you comply with the rules, policies or protocols that apply to the use of your email address and your workplace facilities.

4. Prices 

4.1. All prices for the Products include GST where applicable.

4.2 You acknowledge that pricing displayed on the app may differ depending on the postcode you have selected (for example, the price for a Product in Sydney may differ from the price for that same Product in Melbourne).

4.3. Just like in our supermarkets, prices for Products as cited on this app change from time to time and we do not provide any advance notice of these changes. 

5. Your general obligations

You:

(a) must ensure that your LoginID and password that are used to access the app and the details of your account are kept confidential and secure and you are responsible for all activity that occurs under your account as a result of your failing to keep this information confidential and secure;

(b) must promptly notify us through Customer Service on 1300 10 1234 during Contact Hours if you are or become aware that there is or has been an unauthorised use of your LoginID, password or account, or any other security breach relating to your account;

(c) are responsible for any costs associated with your access to or use of the app, including Internet access fees;

(d) are responsible and liable for any person that uses your LoginID and password to use the app; and

(e) acknowledge that when you activate a Rewards Offer, you are accepting the specific terms and conditions related to that offer.

6. General restrictions

You must not:

(a) use the app in any way or for any activities that breach any laws, infringe a third party’s rights or are contrary to any relevant regulations, standards or codes;

(b) use the app in a manner or way, or post to or transmit to or via the app any material, which interferes with other users or our other customers or defames, harasses, threatens, menaces or offends any person or which prevents any other person from using or enjoying the app;

(c) make fraudulent or speculative enquiries, purchases or requests through the app;

(d) use another person’s details without their permission or impersonate another person when using the app;

(e) post or transmit any obscene, indecent, inflammatory or pornographic material or any other material that may give rise to civil or criminal proceedings;

(f) tamper with or hinder the operation of the app;

(g) knowingly transmit any viruses, worms, defects, trojan horses or similar disabling or malicious code to the app;

(h) use any robot, spider, app search and retrieval application or other mechanism to retrieve or index any portion of the app;

(i) modify, adapt, translate or reverse engineer any portion of the app;

(j) remove any copyright, trade mark or other proprietary rights notices contained in or on the app;

(k) reformat or frame any portion of the app;

(l) create accounts by automated means or under false or fraudulent pretences;

(m) use the app to violate the security of any computer or other network or engage in illegal conduct;

(n) take any action that imposes or that would, in our reasonable opinion, result in an unreasonable load on our infrastructure;

(o) use the app other than in accordance with these terms and conditions; or

(p) attempt any of the above acts or engage or permit another person to do any of the above acts.

7. Termination

7.1. We may  immediately refuse service, suspend, terminate or limit your access to and use of the app, terminate your Rewards account and/or remove or edit content if we, acting reasonably, deem that you have acted in breach of these terms and conditions or have used the app in a fraudulent or improper manner, or have in any way misused the app. 

7.2. You may stop using the app at any time and for any reason.

7.3. We may stop making the app (or any part of it) available without prior notice. 

8. Privacy 

The Woolworths Rewards collection notice is available on the Woolworths Rewards website and forms part of these terms and conditions. You acknowledge and agree to our collection notice.

By logging into the app using your Woolworths Rewards membership details and using the app, you agree to us collecting, using, storing and disclosing  information about your in-app behaviour and use of the app and engagement in the Woolworths Rewards program for the purpose of optimising your user journey and experience and to improve our offers and campaigns, and otherwise in accordance with our collection notice. This information includes your activation of offers, viewing of offers, location (if you have not opted out of sharing your location through your device settings in accordance with clause 13), notification preferences and other engagement with the app. 

Technical information and preferences about your device, system and application software may also be collected. We collect this information to provide you with the functionalities of the app and to optimise your user journey and experience, including to better understand your requirements and preferences for using the app and to facilitate the provision of updates.

9. Intellectual property rights

9.1. You:

(a) acknowledge that the copyright in the app, the software, design, text and graphics comprised in the app, the selection and layout of the app and the content and materials on the app (together, the “Materials”) are owned by or licensed to us;

(b) must not modify, copy, adapt, store in a retrieval system, reproduce, upload, post, transmit, sell, distribute in any way or communicate to the public a Material without our prior written consent; and

(c) must not frame or embed any of the material appearing on this app without our prior written consent.

9.2. You may:

(a) store a reproduction of the content on this app for the sole purpose of viewing the content and Materials; and

(b) print hard copies of the content and Materials for the sole purpose of viewing the content and materials but not for any other use, including commercial use.

9.3. This app contains registered trade marks and other trade marks which are protected by law. You must not use any of the marks or trade marks appearing on the app or our name or the names of our related bodies corporate without our prior written consent. You must not use any of the other company, product and services marks on the app that are owned by other third parties (including our suppliers and partners) without obtaining the relevant third party owner’s consent.

10. Changes to these terms and conditions

We may change, suspend or terminate these terms and conditions at any time. We will give advance notice of any such change, suspension or termination on the app, which will allow you time to delete the app within the period of that advance notice, in the event that you do not wish to agree to the relevant change or suspension. Where we change these terms and conditions, a copy of the revised terms and conditions will be available on the app. If you continue to access or use the app after the period of advance notice has expired, you will be deemed to have accepted the amended terms and conditions.

11. General

11.1. The app may contain links to external websites that are not operated by us or our related bodies corporate.

These links are provided for your convenience only and you agree that:

(a) we make no representations or warranties, or have any responsibility or liability for those websites; and

(b) these links do not indicate, expressly or impliedly, that we endorse the site, any opinions expressed on the site or any products or services that may be provided at those sites.

You agree that you access the content and use any products and services made available or advertised at those sites solely at your own risk.

11.2. If the whole or any part of a provision of these terms and conditions is void, unenforceable or illegal in any jurisdiction it is severed for that jurisdiction. The remainder of these terms and conditions has full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause has no effect if the severance is contrary to public policy.

11.3. These terms and conditions  are governed by the laws of New South Wales, Australia. Each party submits to the non-exclusive jurisdiction of the courts of that place. Any rights or remedies to which you are entitled under the Australian Consumer Law arise independently of these terms and conditions and this clause does not apply to any claim you may have under the Australian Consumer Law.

11.4. Woolworths attempts to be as accurate as possible and uses its best endeavours to ensure, but does not itself warrant, that any information provided by its suppliers and partners, including in relation to product descriptions or other content of the app, is accurate, complete, reliable, current and error-free.

12. Safety

Do not use this phone app whilst driving or refuelling your vehicle as it is dangerous.

13. Location settings and push notifications

You can manage whether or not  to share your location or receive push notifications at any time while using the app. This can only be done through the device settings. If you do not  wish to share your location or receive push notifications, you can opt-out of these functions through the device settings.

14. Definitions

The following capitalised terms used in these terms and conditions have the meanings set out below:

Contact Hours means Customer Service operating hours, being 9am - 7pm AEST Monday to Friday, 10am - 4pm AEST Saturdays and Sundays and 10am to 4pm AEST Public Holidays, excluding National Public Holidays and Easter Sunday, when the Customer Service line is closed. 

GST has the meaning it has in the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

LoginID means the email address that you provided to us as part of the registration process for your Rewards account and that you use to access the app.

Member Benefits means benefits you can earn or be awarded from time to time in connection with the Rewards program, for instance, Points, Woolworths Dollars, exclusive personalised Rewards member offers, Rewards Offers and the other types of benefits mentioned in these terms and conditions  or the Rewards Terms and Conditions.

Product means each good or service that is advertised on the app.

Rewards account means your Rewards account that you can access via the Rewards website or through any other means we have authorised, for example by logging into this app  or a digital wallet.

Rewards Offer refers to an offer that is made to you on this app or made to you in another channel (eg email) and displayed in this app.